Free Course: The NDIS Code of Conduct in Practice

In this lesson we explain what the NDIS Code of Conduct is, where it comes from and who has to follow it, including registered and unregistered providers, their key personnel and their workers. We then look at the first three elements of the Code in plain language. Element one is about respecting a person's right to express themselves and make their own decisions. Element two is about privacy, of both personal information and personal space. Element three is about providing support safely and competently, with care and skill. Each element comes with an everyday example from support work.

This lesson completes the seven elements of the NDIS Code of Conduct. Element four is about acting with integrity, honesty and transparency, from accurate notes to being open about mistakes. Element five asks you to promptly raise and act on concerns about the quality and safety of supports. Element six asks you to take all reasonable steps to prevent and respond to violence, exploitation, neglect and abuse. Element seven asks you to take all reasonable steps to prevent and respond to sexual misconduct. We also note the Code's separate rule on fair pricing for goods.

This lesson puts the Code to work in two realistic situations. In the first, a participant you have supported for a long time sends you a friend request and asks to catch up on your day off. You decide how to keep a warm but professional relationship. In the second, a colleague makes a common privacy slip by posting a photo from an outing in a personal group chat, and you choose the best way to put it right. We finish with a simple picture of where the professional line sits in everyday support.

In this lesson you practise the part of the Code that many workers find hardest: raising a concern about a colleague. You meet a situation where a co-worker rushes a participant through personal care, talks over him and makes a threatening comment. We look at why speaking up promptly matters, what a useful note includes, who you can tell, and the fact that anyone can raise a concern with the NDIS Commission. The lesson closes with a course summary, where to keep learning, and a reminder to complete the final assessment for your certificate.