What has changed in 2026
The NDIS Commission's worker training portal is currently unavailable. The Commission says it will post updates about the portal and about access to past module certificates on its training page. In the meantime, workers can still complete the Worker Orientation Module: you request access on the Commission's website and then open the module from the link you are given.
If an older guide or induction pack tells you to create an account on the training portal, that step no longer applies while the portal is down.
Who needs to complete it?
The NDIS Practice Standards on human resource management expect registered providers' workers to complete the mandatory NDIS worker orientation program, and to keep a record of it. In practice, registered providers ask new workers to complete it before or soon after they start, keep the certificate on the staff file and show it at audit.
If you are not sure whether your role needs it, ask your employer.
What does it cover?
According to the NDIS Commission, the module helps new and existing NDIS workers understand:
- what the NDIS is and why we need it
- the role of human rights in the NDIS
- worker responsibilities under the NDIS Code of Conduct
- the role of the NDIS Quality and Safeguards Commission
The Commission estimates it takes about 60 minutes.
How to complete it, step by step
- Go to the NDIS Commission training page and request access to the Worker orientation module.
- Open the module from the access link and work through each section, including the reflection questions.
- If you need to pause, close the module and open it again later using the same link.
- When you finish, your certificate is displayed on screen and emailed to you.
- Give a copy to your employer and keep the email for your own records.
Certificates from the old portal
If you completed the module on the old training portal and need your certificate again, check the Commission's training page for updates on access to past certificates, and ask your employer whether they kept a copy on your staff file. Providers should check their staff files now: a missing orientation certificate is a common audit finding.
Where our courses fit
The Commission's module is the foundation. We are not a replacement for it and we do not sell it. Our courses go further on the day to day skills that auditors test and that providers are responsible for training, with narrated lessons, workplace scenarios, quizzes and a final assessment. If you want a short taster first, our free course on the NDIS Code of Conduct in practice includes a certificate.
For the full picture of what each role needs, see mandatory training for NDIS support workers. Workers often complete the official module first, then add courses such as these:
40 minNDIS Code of Conduct
The NDIS Code of Conduct sets the minimum standard of behaviour for everyone who delivers NDIS supports, whether they work for a registered or unregistered provider. In this course you will learn who the Code applies to, what each of its seven elements means in day to day support work, and how to apply them in realistic situations with participants. We also cover how the Code connects to our own policies, how to raise concerns, and what can happen when the Code is breached, including action by the NDIS Quality and Safeguards Commission. By the end you will be able to recognise conduct that meets the Code and conduct that does not. Duration: 40 minutes.
50 minIncident Reporting
Incidents happen in every support setting, and how we respond in the first minutes and hours makes a real difference to the people involved. This course explains what an incident is, the different types you may come across, and the immediate steps to take to keep everyone safe. You will learn how to report and document incidents through our internal system, what makes a good incident report, and which incidents are reportable incidents that registered NDIS providers must notify to the NDIS Quality and Safeguards Commission, including the 24 hour and 5 business day timeframes. Case studies about a fall at home and an unreported restrictive practice show how it all fits together. Duration: 50 minutes.
45 minNDIS Worker Orientation
This course is our own orientation to working in the National Disability Insurance Scheme. It explains what the NDIS is and how it works, the rights of people with disability, and what choice and control mean in everyday support. You will learn how the NDIS Quality and Safeguards Commission protects participants, how the NDIS Practice Standards, complaints and incident management fit together, what the NDIS Code of Conduct expects of you, and how NDIS worker screening works. This course is part of our induction and does not replace the NDIS Commission's official Worker Orientation Module, Quality, Safety and You, which you must also complete where required and provide your certificate to us. Duration: 45 minutes.
45 minIntroduction to the NDIS Practice Standards
The NDIS Practice Standards set out the quality and safety outcomes that registered NDIS providers must deliver for participants. This course explains what the Practice Standards are, how they are organised into a core module, supplementary modules and a verification module, and what the four parts of the core module cover. You will learn how providers are audited against the standards, what an auditor may look at, how the standards connect to the NDIS Code of Conduct and how your everyday work shows that we are meeting them. Case studies about choice in a shared home, changing needs and a complaint show the standards in action. The standards are being reformed, so we also show you where to find the current version. Duration: 45 minutes.
45 minWorker Screening for Managers and HR
Worker screening is one of the most important preventative safeguards in disability and aged care, and a condition of our NDIS registration. This course helps managers and human resources staff get it right. It explains what a risk assessed role is and when an NDIS Worker Screening Check clearance is needed, the role of state and territory worker screening units and the national NDIS Worker Screening Database, and the records a registered provider must keep. It covers what to do when a worker is excluded, suspended or under an interim bar, the rules for working on application and other exceptions, and the current screening requirements for aged care workers. Two case studies show these steps in practice. Duration: 45 minutes.
Frequently asked questions
How do I access the NDIS Worker Orientation Module now?
The Commission's training portal is currently unavailable. Request access to the Worker orientation module on the NDIS Commission's training page, then complete it from the link you receive.
Do I get a certificate?
Yes. When you finish, your certificate is displayed on screen and emailed to you. Give a copy to your employer.
Can I get my old certificate from the training portal?
Not while the portal is unavailable. The Commission says it will post updates on access to past module certificates. Your employer may also hold a copy on your staff file.
Is it mandatory?
The NDIS Practice Standards expect registered providers' workers to complete the mandatory NDIS worker orientation program. Check with your employer about your role.
How long does it take?
The NDIS Commission estimates about 60 minutes, and you can pause and come back using the same link.
Does the Provider Compliance orientation course replace it?
No. Our NDIS Worker Orientation course is our own training and does not replace the Commission's official module. Complete the official module as well, and give your employer that certificate.
Source: NDIS Quality and Safeguards Commission. Checked 10/11/2026. Provider Compliance is not affiliated with the NDIS Commission.