Urinary Catheter Support
A urinary catheter is a thin, flexible tube that drains urine from the bladder. Many people we support use one because of spinal cord injury, neurological conditions, prostate problems or difficulty emptying the bladder. This course explains the types of catheter, how the drainage system works, and how to support a person with daily catheter care: hand hygiene, positioning and emptying drainage bags, connecting night bags, securing tubing and caring for the skin. It covers how to recognise infection, blockage and autonomic dysreflexia, and how to protect dignity and record accurately. The course builds knowledge only. Duration: 45 minutes.
- 45 minutes
- 4 modules
- 12 interactive lessons
- Recommended training
- For Support Workers
- Certificate on passing
- $45 inc GST
What you will learn
Module 1: Understanding Urinary Catheters
- The Bladder and Why Catheters Are Used
The urinary system filters waste from the blood and stores urine in the bladder until it is passed. This lesson explains how the bladder normally fills and empties, and why some people cannot empty it themselves, for example because of spinal cord injury, multiple sclerosis, spina bifida, an enlarged prostate or after surgery. It explains that a catheter drains urine so the bladder does not overfill, which protects the kidneys. Key point: a catheter is a medical device, so it is always used according to a plan from a health practitioner.
- Types of Catheter
There are three main types of urinary catheter. An indwelling urethral catheter stays in the bladder through the urethra and is held in place by a small water filled balloon. A suprapubic catheter stays in the bladder through a small opening in the lower abdomen. Intermittent catheterisation uses a catheter inserted to drain the bladder and then removed, several times a day. This lesson explains each type and which tasks are for nurses. Key point: know which type each person uses and what their plan says you may do.
- Your Role and the Catheter Plan
Every person with a catheter should have a catheter care plan, developed by a qualified health practitioner with the person, and forming part of their support plan. This lesson explains what the plan covers: the type and size of catheter, the drainage bags used, emptying and changing schedules, fluid intake, skin care, what to observe and record, and who to contact. It explains the NDIS high intensity support requirements for urinary catheter management. Key point: you follow the plan and work within your training, and ask when unsure.
Module 2: Daily Catheter Care
- Hygiene and Infection Prevention
People with a catheter are at higher risk of urinary infection because the tube gives bacteria a path into the bladder. This lesson explains how to reduce that risk: hand hygiene before and after touching any part of the system, gloves, keeping the drainage system closed, daily washing around the catheter with mild soap and water, keeping the drainage bag off the floor, and encouraging fluids as the plan allows. Key point: hand hygiene is the single most important thing you can do to prevent catheter associated infection.
- Drainage Bags and Emptying
Drainage bags must be positioned and emptied correctly so urine flows freely and does not flow back into the bladder. This lesson explains leg bags and night bags, why the bag must always sit below the level of the bladder, and why it should be emptied when it is about two thirds full or as the plan says. It gives the steps for emptying a bag hygienically into a clean container or the toilet without the outlet touching anything, and for connecting a night bag to a leg bag. Key point: below the bladder, off the floor, emptied before it is too full.
- Securing the Catheter and Comfort
An unsecured catheter can pull, rub and cause pain, bleeding and damage to the urethra or bladder. This lesson explains how catheters are secured with fixation devices or straps, why tubing should have no kinks or loops that stop drainage, and how to protect the catheter during showers, dressing, transfers and sleep. It covers skin checks around straps and the entry site, and comfort measures. Key points: secure it, keep the tubing free of kinks, check the skin, and report pain, leaking or changes at the entry site.
Module 3: Recognising Problems
- Urinary Tract Infection
Catheter associated urinary tract infection is the most common complication for people with a catheter. This lesson covers the signs: fever or shivering, cloudy or smelly urine, blood in the urine, pain in the lower belly or back, feeling unwell, and in older people or people with cognitive impairment, new confusion or behaviour change. It explains that cloudy urine alone is not always an infection, but new changes must be reported. Key point: report signs promptly and call 000 if the person is very unwell, drowsy or confused.
- Blockage and Bypassing
A catheter can stop draining because of a kink, a bag above the bladder, a full bag or a blockage inside the catheter from sediment or crystals. This lesson explains the signs: little or no urine in the bag, lower belly pain or swelling, and bypassing, where urine leaks around the catheter. It gives simple checks you can make and explains when to contact the nurse or call 000. Key point: no drainage is always urgent, and for people with a high spinal cord injury it can trigger autonomic dysreflexia.
- Autonomic Dysreflexia and Other Emergencies
Autonomic dysreflexia is a sudden, dangerous rise in blood pressure in people with a spinal cord injury, usually at the sixth thoracic level or above. A blocked catheter or full bladder is the most common cause. This lesson covers the signs, including a pounding headache, flushing and sweating above the injury, a blocked nose and blurred vision, and the first response in the plan: sit the person up, loosen clothing and straps, check the catheter for kinks and blockage, and call 000 if it does not resolve. It also covers heavy bleeding and severe pain.
Module 4: Dignity, Records and Reporting
- Dignity and Choice
Catheter care is personal and can affect body image, relationships and confidence. This lesson explains how to support the person with privacy, consent and respect, how to support independence by letting the person do as much of their own care as they can, and how to keep the catheter discreet so they can live the life they choose, including work, outings, sport and intimacy. Key points: ask before you touch, explain what you are doing, respect preferences, and never discuss the person's catheter in front of others.
- Recording Catheter Care
Accurate records help the care team notice problems early and show that care was given as planned. This lesson explains what to record: bag emptying and output volumes if the plan asks, fluid intake, urine colour and any changes, bag and valve changes, skin checks, the person's comfort and any concerns or actions taken. It explains fluid balance charts and why records must be completed at the time, be factual and be signed. Key point: if it is not recorded, the team cannot see it.
- Reporting and Your Responsibilities
This final lesson brings together your responsibilities and the reporting pathway. You report changes to your team leader and the nurse named in the plan, call 000 in emergencies, and complete incident reports when something goes wrong, such as a catheter coming out, a fall involving the catheter or a missed bag change. It reminds you that this course builds knowledge only: you must be trained and assessed as competent by a qualified health practitioner for each participant and follow their support plan. The lesson ends with a course summary.
How the course works
Every lesson is narrated and hands on, with sorting, sequencing and flip card activities and realistic workplace scenarios. A quiz closes each module and a final assessment, with questions shuffled every attempt, confirms your understanding. Pass with 80% or more to receive your certificate.
Frequently asked questions
How long is the Urinary Catheter Support course?
The course takes about 45 minutes. It has 4 modules and 12 narrated, interactive lessons, and you can stop and pick up where you left off at any time.
Do I get a certificate?
Yes. Complete every lesson and module quiz, then pass the final assessment with 80% or more. Your certificate is issued straight away, emailed to you and carries a unique ID that employers and auditors can check.
How much does it cost?
This course is $45 including GST and yours to keep. It is also included in All Access, which unlocks every course in the Academy for $260 a year.
Can I try it before I buy?
Yes. The first lesson of every course is free to try, with no account needed.
Who is this course for?
It is written for support workers in Australian NDIS and aged care services. It is recommended training for many roles.
Can I buy training for my whole team?
Yes. Contact Provider Compliance on 1800 299 452 or info@providercompliance.com.au for team access and bulk pricing.