17 Person Centred Practice courses
Every course is narrated and interactive, with real scenarios, module quizzes and a final assessment. Pass with 80% or more for a certificate you can keep as audit evidence.
45 minActive Support in Everyday Life
Active support is a way of working that helps people take part in the ordinary activities of their own lives, from making toast to catching the bus, rather than watching while staff do things for them. This course explains what active support is and why meaningful engagement matters so much for wellbeing, skills and choice. You will learn to work with people rather than for them, break tasks into manageable steps, give just the right amount of help using graded assistance, and use positive reinforcement. We also cover planning opportunities through the day, recording engagement, and practical examples from home and community settings, along with common barriers and how to overcome them. Duration: 45 minutes.
45 minSupporting Community Participation and Inclusion
Being out in the community is not the same as being part of it. Many people with disability go to the shops, the park or a day program every week, yet still have few friends outside paid staff and family. This course explains what real inclusion means, and how support workers can help people build valued social roles and lasting relationships. You will learn how to find opportunities that match a person's interests, how to be a bridge rather than a barrier, and how to plan outings safely while respecting choice. We also cover accessibility and negative attitudes, with case studies about joining a community garden and travelling independently. Duration: 45 minutes.
55 minCulturally Inclusive Support
The people we support come from hundreds of cultures, speak many languages and hold a wide range of faiths and beliefs. This course helps you provide support that respects each person's culture and identity without making assumptions. You will learn how culture shapes daily life and care, how to support faith and cultural practices such as prayer, fasting, modesty, food rules and end of life customs, and how to work with professional interpreters rather than relying on family members or children. We look at the role families play in decisions while keeping the person's own choice at the centre, and how to recognise and speak up about racism. Case studies from disability and aged care support bring it all together. Duration: 55 minutes.
50 minDisability Awareness
Good support starts with how we think about disability. This course introduces the social model of disability and a human rights approach, and explains why barriers in society, not a person's impairment, are what disable people. You will explore the main types of disability, including those you cannot see, learn to presume competence and use respectful, current language, and understand the rights people with disability hold under Australian law and the United Nations Convention on the Rights of Persons with Disabilities. The course links these ideas to the NDIS Code of Conduct and to everyday choices on shift. Case studies about returning to work and leading a planning meeting bring it all together. Duration: 50 minutes.
50 minRecognising and Responding to Family and Domestic Violence
Family and domestic violence happens in every community, and people with disability are more likely to experience it than people without disability. Support workers are often in people's homes and may be among the few outsiders who see what is happening. This course explains what family and domestic violence includes, from physical harm to coercive control, and forms specific to disability, such as withholding aids, medication or money. You will learn the signs to look for, how to respond safely and without judgement, when to call 000, how 1800RESPECT can help, and how to report through our incident process and to the NDIS Commission. We also cover children at risk, looking after yourself, and two practical case studies. Duration: 50 minutes.
50 minHuman Rights in Disability Support
People with disability have the same human rights as everyone else, and the way we deliver support every day can either protect those rights or quietly wear them down. This course explains the United Nations Convention on the Rights of Persons with Disabilities in plain words, and shows how it connects to Australian law, the NDIS and the NDIS Code of Conduct. You will learn what dignity of risk means and how to support people to make their own decisions, including choices you might not make yourself. We then look at everyday rights in practice and what to do when rights are at risk, and finish with case studies about travelling independently and a locked pantry. Duration: 50 minutes.
50 minIntroduction to Autism
Autistic people make up a large part of the NDIS community, and good support starts with understanding how each person experiences the world. This course introduces autism as a lifelong neurodevelopmental difference, explains neuroaffirming language and why it matters, and gives you practical ways to support sensory needs, communication and routines. You will learn to recognise overwhelm, respond calmly to meltdowns and shutdowns, and work within each participant's support plan and any behaviour support plan. Case studies about a dental visit and a difficult day at work bring it together. The course builds knowledge only: always follow the individual plan and the guidance of the person, their family and their health and allied health team. Duration: 50 minutes.
50 minInclusive Support for LGBTIQA+ People
Lesbian, gay, bisexual, trans and gender diverse, intersex, queer, asexual and other sexuality and gender diverse people live in every community, including among the people we support and the colleagues we work with. Everyone deserves support that is safe, respectful and free from judgement. This course explains what the letters in LGBTIQA+ mean in plain terms, how to use respectful language and pronouns, and why experiences of discrimination matter for health and wellbeing. You will learn how to protect people's privacy, how we create a safe and welcoming service, what anti discrimination law covers in general terms, and how to respond when others behave in a discriminatory way. Two case studies from aged care and disability support bring it together. Duration: 50 minutes.
50 minSupporting Participants With Money and Belongings
Many support workers help people shop, pay bills, carry cards or look after their belongings. That trust comes with real responsibility. This course explains every person's right to control their own money, and how to support people to make their own financial decisions rather than making them for them. You will learn safe, transparent ways to handle cash and cards, including receipts and why you never use your own accounts or know a participant's PIN. We cover gifts, conflicts of interest, recognising financial abuse and scams, formal arrangements such as administrators and powers of attorney in general terms, and how to report concerns. Case studies about a cash tin and a scam phone call bring it together. Duration: 50 minutes.
50 minPersonal Care With Dignity and Respect
Personal care such as showering, dressing, grooming and toileting is some of the most intimate support we provide, and it must always be done with the person, not to them. This course explains how to seek consent and offer choice every time, protect privacy and respect gender and cultural preferences. It covers showering and bathing safely, including hot water safety, dressing and grooming the way the person likes, and promoting independence through active support. You will also learn to use equipment safely in line with manual handling plans, check skin and notice changes, and recognise that personal care is a time when abuse can occur, so you know how to report concerns. Two case studies bring it all together. Duration: 50 minutes.
50 minRelationships, Intimacy and Sexuality in Disability Support
Friendships, love, intimacy and sexuality are part of a full life, and people with disability have the same rights to them as anyone else. Support workers are often close to these parts of people's lives, so it helps to know what your role is and where it ends. This course covers the right to relationships and sexual expression, privacy and dignity, consent and capacity in general terms, and how to have respectful conversations. You will learn how to support access to sexual health information and services, how to recognise and report sexual harm, including online grooming, and how to keep firm professional boundaries. Two case studies bring it together. The content is respectful and non-graphic. Duration: 50 minutes.
50 minSupporting the Move From School to Adult Life
Leaving school is one of the biggest changes in a young person's life, and for young people with disability it often means losing familiar routines, friends and services all at once. This course explains why the move from school to adult life matters, how to plan early with the young person at the centre, and the main options after school, including further study, employment supports and community participation. It covers the interface between schools and the NDIS in general terms, the current status of school leaver employment support within the NDIS, and how to involve families while respecting the young adult's growing independence. Case studies about a final school year and a first year after school bring it together. Duration: 50 minutes.
45 minSupported Decision Making
Every adult has the right to make decisions about their own life, and some people need support to do that. This course explains what supported decision making is and why it matters in disability and aged care. You will learn the core principles, including the presumption of capacity and the right to take risks, practical strategies for helping a person understand options and express what they want, the difference between supported and substitute decisions, and how to record decisions and the support you gave. It draws on the NDIA's Supported Decision Making Policy, Article 12 of the United Nations Convention on the Rights of Persons with Disabilities and the registered supporter role under the Aged Care Act 2024. Duration: 45 minutes.
45 minSupporting Effective Communication
Communication is how people make choices, build relationships, express needs and stay safe. Many of the people we support communicate in ways that differ from spoken English, and it is our job to meet them where they are. This course explains how communication works and what gets in its way, how to use a participant's communication profile, and practical skills such as active listening, plain language and reading non verbal signals. You will learn about augmentative and alternative communication, including key word signing and communication devices, how to support people with hearing or vision loss, how to work with interpreters, and how to communicate well with families and your team. Duration: 45 minutes.
60 minTrauma Informed Support
Many of the people we support have lived through trauma, and people with disability face a higher risk of abuse, neglect and harmful experiences in services. This course explains what trauma is, how it affects the body, brain and behaviour, and why a trauma informed approach leads to safer, more respectful support. You will learn the core principles of safety, trustworthiness, choice, collaboration, empowerment and respect for culture, and how to apply them in personal care, daily routines and moments of distress. The course also covers cultural and collective trauma, responding to disclosures and reporting, and looking after yourself. It builds knowledge only: always follow each participant's plans. Duration: 60 minutes.
50 minReading and Following Support Plans
Plans tell you who the person is, what matters to them and how to support them safely. This course explains the difference between a participant's NDIS plan, which the National Disability Insurance Agency approves to fund supports, and our own support plan, which sets out how we deliver those supports. It introduces specialist plans such as behaviour support plans, mealtime management plans, health and epilepsy management plans, and risk assessments. You will learn where to find plans, how to read a plan before a shift and how to work within it, what to do when a plan is unclear, out of date or not working, how to give useful feedback and how to keep plans private. Two case studies bring it together. Duration: 50 minutes.
50 minWorking Respectfully with Aboriginal and Torres Strait Islander Peoples
Aboriginal and Torres Strait Islander peoples belong to the oldest continuing cultures in the world, and the people we support bring deep strengths from family, community and Country. This course helps you provide support that feels safe and respectful to First Nations participants and older people. You will learn about the diversity of nations, languages and cultures, what cultural safety means and who defines it, how history and the Stolen Generations still shape trust in services, and how to work in a trauma aware way. We also cover kinship, Elders, sorry business, respectful communication and connections with Aboriginal Community Controlled Organisations. Case studies about returning to Country and a planning meeting bring it together. Duration: 50 minutes.
Every course. One yearly price.
- All 144 courses and 118+ hours of training
- Every new course we release during your year
- Quizzes, final assessments and certificates
Or buy single courses from $45
Frequently asked questions
How many person centred practice training courses are there?
There are 17 courses in this collection, around 14 hours of learning in total. Each one is narrated and interactive, with real workplace scenarios, a quiz after every module and a final assessment.
How much do the courses cost?
Single courses are $45 to $55 including GST and are yours to keep. All Access unlocks every course in the Academy, including this collection, for $260 a year.
Do I get a certificate?
Yes. Pass the final assessment with 80% or more and your certificate is issued straight away, with a unique ID that employers and auditors can verify online.
Can I train my whole team?
Yes. Contact Provider Compliance on 1800 299 452 or info@providercompliance.com.au for team access and bulk pricing.