58 aged care courses
Every course is narrated and interactive, with real scenarios, module quizzes and a final assessment. Pass with 80% or more for a certificate you can keep as audit evidence.
50 minABC Charts
An ABC chart is a simple tool for recording what happens before, during and after a behaviour of concern. Accurate ABC records help behaviour support practitioners and the wider team understand why a behaviour happens and what the person may be trying to communicate, so supports can be improved and the need for restrictive practices reduced. This course explains what antecedents, behaviours and consequences are, why setting events matter, how to describe each part objectively, and how to complete an ABC chart as soon as possible after an event. Worked examples show poor and improved entries. You will also learn how ABC charts link to behaviour support plans and incident reporting, then apply your skills in two case studies set in disability and aged care. Duration: 50 minutes.
45 minActive Support in Everyday Life
Active support is a way of working that helps people take part in the ordinary activities of their own lives, from making toast to catching the bus, rather than watching while staff do things for them. This course explains what active support is and why meaningful engagement matters so much for wellbeing, skills and choice. You will learn to work with people rather than for them, break tasks into manageable steps, give just the right amount of help using graded assistance, and use positive reinforcement. We also cover planning opportunities through the day, recording engagement, and practical examples from home and community settings, along with common barriers and how to overcome them. Duration: 45 minutes.
45 minAged Care Code of Conduct
The Code of Conduct for Aged Care sets out how every aged care worker, provider and responsible person is expected to behave towards the older people we support. This course walks through all eight elements of the Code in plain language, with examples from residential care and care in people's own homes. You will learn who the Code applies to, how to raise concerns early, how whistleblower protections under the Aged Care Act 2024 keep you safe when you speak up, and what the Aged Care Quality and Safety Commission can do when the Code is breached, including banning orders. Two case studies, one in a residential home and one in home care, show how the Code guides everyday decisions. The course finishes with a final assessment. Duration: 45 minutes.
50 minStandard 1: The Individual
Standard 1 of the strengthened Aged Care Quality Standards sets the foundation for how we treat every older person we support. The Aged Care Quality and Safety Commission now names it The individual, and it applies to home, community and residential services. This course explains the four outcomes in plain language: person centred care, dignity, respect and privacy, choice, independence and quality of life, and transparency and agreements. You will see what each outcome looks like on an ordinary shift, and learn when to speak up and tell your team leader. Three case studies follow a resident settling into care, a man travelling home for a funeral, and a client confused by a new agreement. Duration: 50 minutes.
50 minStandard 2: The Organisation
Standard 2 of the strengthened Aged Care Quality Standards is about how an aged care organisation is run. It makes the governing body responsible for safe, quality care, but every worker helps the systems work. This course explains the ten outcomes in plain language, grouped into what they mean for you: partnering with older people, a culture of quality and safety, managing risk and incidents, welcoming feedback and complaints, handling information properly, having a skilled workforce, and being ready for emergencies. You will learn practical examples, such as reporting a near miss, writing clear notes and knowing your part in an emergency plan. Three case studies follow a fall in residential care, feedback from a client at home and a storm warning in the community. Duration: 50 minutes.
45 minStandard 3: The Care and Services
Standard 3 of the strengthened Aged Care Quality Standards is about how care and services are planned, delivered, communicated and coordinated for each older person. It applies to home, community and residential services. This course explains its four outcomes in plain language: assessment and planning, delivery of care and services, communicating for safety and quality, and coordination of care and services. You will learn how to follow and contribute to a care plan, notice and report changes, hand over clearly between shifts, check a person's identity, and work with other services such as doctors, allied health and family. Three case studies follow a client whose needs are changing, a rushed handover and a recommendation that almost got lost. Duration: 45 minutes.
50 minStandard 4: The Environment
Standard 4 of the strengthened Aged Care Quality Standards makes sure older people receive care in a physical environment that is safe, supportive and meets their needs, and that infections are prevented and controlled. It applies to home, community and residential services. This course explains its two outcomes in plain language: environment and equipment, and infection prevention and control. You will learn how to spot and report hazards in a client's home, what a clean, safe and comfortable service environment looks like, how to check equipment before use, and the everyday infection control practices that protect everyone. Three case studies show these skills in action at home and in residential care. Duration: 50 minutes.
50 minStandard 5: Clinical Care
Standard 5 of the strengthened Aged Care Quality Standards sets out what safe, quality clinical care looks like for older people. It applies to nursing, transition and residential care, and its clinical governance outcome also applies to care management in the home. This course explains the seven outcomes in plain language and shows what each one means for a care worker, from reporting concerns clearly to responding after a fall. Three case studies, at home and in residential care, show how to escalate a changing wound, a fall and pain at the end of life to the registered nurse. This course builds knowledge only and does not qualify you to perform clinical tasks. Duration: 50 minutes.
50 minStandard 6: Food and Nutrition
Standard 6 of the strengthened Aged Care Quality Standards recognises how much food, drink and mealtimes matter in an older person's life. It applies to residential care, including residential respite. This course explains its four outcomes in plain language: partnering with older people on food and nutrition, assessing nutritional needs and preferences, providing food and drink, and the dining experience. You will learn how to find out what people like, follow texture and fluid requirements safely, record intake, notice and report signs of poor nutrition or swallowing problems, and offer real choice. Three case studies show how to respond to weight loss, balance choice with safety, and improve the dining experience. Duration: 50 minutes.
50 minStandard 7: The Residential Community
Standard 7 of the strengthened Aged Care Quality Standards recognises that when an older person moves into a residential care home, that home and its people become the centre of their life. It applies to residential care, including residential respite. This course explains its two outcomes in plain language: daily living, and transitions. You will learn how to help residents feel at home, safe and included, support activities and relationships that matter to them, keep them connected with family, friends and community, and make moves into, within and out of the home as smooth and stress free as possible. Three case studies, covering a new resident settling in, conflict between neighbours and a respite stay, show how Standard 7 works in everyday practice. Duration: 50 minutes.
60 minStarting Work in Aged Care
This induction course gives new aged care workers a clear picture of the system they are joining and what we expect on every shift. It explains the main settings of aged care: residential care, the Support at Home program and the Commonwealth Home Support Program. It introduces the rights based Aged Care Act 2024, which commenced on 1 November 2025, the Statement of Rights, the strengthened Aged Care Quality Standards and the Code of Conduct for Aged Care, and shows how they apply in daily work. You will learn about person centred care, supported decision making, infection control and safety basics, good records and privacy, incidents and the Serious Incident Response Scheme, complaints and whistleblower protections, and where to learn more. Duration: 60 minutes.
50 minAN-ACC and Good Care Documentation
Every note you write about a resident shapes the care they receive, keeps them safe and supports the funding that pays for their care. This course explains the Australian National Aged Care Classification, known as AN-ACC, which has funded the care component of residential aged care since 1 October 2022. You will learn how independent assessors place residents into funding classes, when a reassessment may be requested and how care minutes link to AN-ACC. You will also learn who records what in our homes, what good documentation looks like, and why records must always be factual, timely and honest. Exaggerating or copying notes to change funding is never acceptable. Two case studies show honest recording after a hospital stay and during an assessor's visit. Duration: 50 minutes.
60 minChild Safe Standards: Victoria
Every child and young person we support has the right to be safe, heard and respected. This course explains the 11 Victorian Child Safe Standards in plain language and what each one means for your daily work as a support worker, including cultural safety for Aboriginal children and young people. You will learn how to recognise signs of harm and grooming, how to respond calmly when a child tells you something, and how reporting works in Victoria: reports to Child Protection, mandatory reporting, failure to disclose and failure to protect, the Reportable Conduct Scheme, calling 000 in an emergency, and our own internal process and records. Duration: 60 minutes.
55 minContinence Support With Dignity
Many of the older people and people with disability we support live with bladder or bowel incontinence, and how we support them has a huge effect on their dignity and wellbeing. This course explains the main types and causes of urinary and faecal incontinence, and how to protect privacy and use respectful language. It covers toileting routines, continence aids, skin care, and the role of fluids, fibre and activity. You will learn the signs to report, such as constipation, urinary tract infection and skin breakdown, along with infection control and good records. Case studies about a sudden change in an older resident and a young man who cannot tell us he is in pain bring it together. The course builds knowledge only. Complex bowel care, catheters and stomas need separate training and a competency sign off. Duration: 55 minutes.
55 minCulturally Inclusive Support
The people we support come from hundreds of cultures, speak many languages and hold a wide range of faiths and beliefs. This course helps you provide support that respects each person's culture and identity without making assumptions. You will learn how culture shapes daily life and care, how to support faith and cultural practices such as prayer, fasting, modesty, food rules and end of life customs, and how to work with professional interpreters rather than relying on family members or children. We look at the role families play in decisions while keeping the person's own choice at the centre, and how to recognise and speak up about racism. Case studies from disability and aged care support bring it all together. Duration: 55 minutes.
45 minDiversity, Equity and Inclusion in the Workplace
Our teams and the people we support come from many cultures, backgrounds, identities and life experiences. This course explains what diversity, equity and inclusion mean and why they matter for our workplace and for the quality of support we provide. You will explore the difference between equality and equity, learn how unconscious bias and microaggressions can affect decisions and relationships, and practise inclusive language and behaviour. The course introduces cultural safety, including for Aboriginal and Torres Strait Islander people, summarises Australian anti-discrimination laws, and explains how to request adjustments and speak up when something is not right. Two case studies show these ideas in everyday support and team life. Duration: 45 minutes.
45 minResponding to Elder Abuse, Neglect and Exploitation
Every older person has the right to be free from abuse, neglect and exploitation, a right set out in the Statement of Rights under the Aged Care Act 2024. As an aged care worker you are often the person best placed to notice when something is wrong. This course explains the main types of elder abuse, the signs to look for, and how abuse can come from family members, friends, other residents or staff. You will learn how to respond when an older person tells you something, why you must report to us immediately, how the Serious Incident Response Scheme priorities and timeframes work, when police are involved, and how to respect the person's dignity and choices throughout. Two case studies, in home care and residential care, show these steps in practice. Duration: 45 minutes.
55 minPreventing Falls and Responding Well
Falls are the leading cause of injury hospitalisation and injury death in Australia, and older people and many people with disability carry a higher risk. This course explains why falls matter, the personal and environmental factors that make a fall more likely, and the everyday actions that prevent them, including following falls risk plans and supporting people with mobility aids. It then walks through what to do when someone falls: stay calm, check for injury, do not lift, get help and follow first aid and our procedure. It also covers close observation after a fall, especially after a head strike or when the person takes blood thinners, and how to report and record the incident, with two case studies. This course builds knowledge only and does not replace a nationally accredited first aid certificate. Duration: 55 minutes.
60 minFirst Aid and CPR Awareness Refresher
This refresher helps you recall the key steps of first aid and cardiopulmonary resuscitation between your formal training sessions. It follows the Australian and New Zealand Committee on Resuscitation guidelines and covers the DRSABCD action plan, calling 000, CPR and using a defibrillator, the recovery position, choking, severe bleeding, shock and anaphylaxis, with examples from disability and aged care settings. This course is awareness only. It does not replace a nationally accredited first aid or CPR certificate, such as HLTAID009 or HLTAID011, or the practical assessment those courses include. Duration: 60 minutes.
50 minGovernance and Safeguarding for Boards and Executives
Boards and executives set the direction, culture and priorities that decide whether participants and older people receive safe, quality support. This course covers the Governance and Operational Management part of the NDIS Practice Standards, the duties of directors and officers in general terms, managing conflicts of interest, overseeing risk and quality, and what a board should expect to see in reports. It also looks at culture and the governing body responsibilities introduced by the Aged Care Act 2024, including the statutory duty and the due diligence duty of responsible persons. Two case studies show a board testing good news and responding to a serious allegation. This course is general information, not legal advice. Duration: 50 minutes.
45 minHand Hygiene
Clean hands are the single most effective way to stop infections spreading between the people we support, our staff and the community. This course explains why hand hygiene matters, when to clean your hands using the 5 Moments for Hand Hygiene, how to wash with soap and water and use alcohol based hand rub correctly, when and how to use gloves, and how to look after your skin. It aligns with the NDIS Practice Standards (Infection Prevention and Control), the Aged Care Quality Standards and the Australian Guidelines for the Prevention and Control of Infection in Healthcare. Duration: 45 minutes.
55 minIncident Management for Team Leaders and Managers
When something goes wrong, the way a team leader or manager responds shapes the safety of the participant, the quality of our reporting and what we learn. This course covers what the NDIS rules expect from our incident management system, the reportable incident types and the 24 hour and 5 business day notification timeframes, how to support the participant, and how to run a proportionate investigation and write clear findings. It also covers complaints, learning from patterns and a short overview of the Serious Incident Response Scheme for our aged care services. Two case studies follow a night shift head injury and an allegation against a worker. Duration: 55 minutes.
50 minIntimacy and Sexuality in Aged Care
The need for closeness, touch, affection and sexual expression does not end with age or with moving into care. This course helps you support older people's intimacy and sexuality with respect, drawing on the Statement of Rights under the Aged Care Act 2024 and the Code of Conduct for Aged Care. You will learn about consent and decision making capacity, including for people living with dementia, and why you must never assume. We cover privacy and dignity, inclusion of LGBTIQA+ older people and the discrimination many have lived through, how to respond calmly to sexual expression, and when a situation becomes a safeguarding issue that must be reported. You will also reflect on your own values and boundaries. Two case studies bring it together. Duration: 50 minutes.
45 minIntroduction to Dementia
Dementia is a group of symptoms caused by diseases that damage the brain, affecting memory, thinking, communication and everyday living. It is not a normal part of ageing. This course explains what dementia is, the most common types, and how it progresses. You will learn how to communicate well with a person living with dementia, how to understand changed behaviours as a sign of unmet needs, and how to provide person centred support that protects dignity, choice and safety. It also covers the difference between dementia and delirium, and when to report changes. Case studies follow a resident with afternoon distress and a man at home whose condition changes suddenly. Duration: 45 minutes.
55 minIntroduction to the Serious Incident Response Scheme (SIRS)
The Serious Incident Response Scheme, known as SIRS, helps prevent and reduce abuse and neglect of older people receiving aged care. This course introduces how SIRS works under the Aged Care Act 2024, which started on 1 November 2025. You will learn the eight types of reportable incident, how to decide whether an incident is Priority 1 or Priority 2, and the timeframes for notifying the Aged Care Quality and Safety Commission: within 24 hours for Priority 1 and within 30 days for Priority 2. The course also explains your role as an aged care worker, when police must be told, the protections for people who speak up, and how incident management helps us learn and prevent harm. Two case studies show how it works in practice. Duration: 55 minutes.
50 minInfection Prevention and Control for Aged Care
Older people are more likely to become seriously unwell from infections, so good infection prevention and control is part of everyday care. This course explains standard precautions and when to step up to transmission based precautions, how to choose, put on and remove personal protective equipment, and how to respond to respiratory and gastro outbreaks in residential homes and in people's own homes. It also covers cleaning, waste and linen, vaccination, reporting and the role of the infection prevention and control lead in residential care. It aligns with the strengthened Aged Care Quality Standards and the Australian Guidelines for the Prevention and Control of Infection in Healthcare. Two case studies follow an outbreak in a residential home and home care in flu season. Duration: 50 minutes.
50 minInclusive Support for LGBTIQA+ People
Lesbian, gay, bisexual, trans and gender diverse, intersex, queer, asexual and other sexuality and gender diverse people live in every community, including among the people we support and the colleagues we work with. Everyone deserves support that is safe, respectful and free from judgement. This course explains what the letters in LGBTIQA+ mean in plain terms, how to use respectful language and pronouns, and why experiences of discrimination matter for health and wellbeing. You will learn how to protect people's privacy, how we create a safe and welcoming service, what anti discrimination law covers in general terms, and how to respond when others behave in a discriminatory way. Two case studies from aged care and disability support bring it together. Duration: 50 minutes.
60 minLow Glycemic Index Eating
Some participants follow a low glycemic index (GI) eating plan to help manage diabetes, energy levels or weight. This course explains what the glycemic index is, how low, medium and high GI foods differ, and practical ways to support low GI choices when shopping, reading labels, cooking and serving meals. It covers important safety points: a hypo must always be treated with fast acting carbohydrate, not low GI food, and swallowing and mealtime plans always come before food swaps. Case studies from disability and aged care support show how to respect choice, culture and family while following the plan. The course builds knowledge only. Always follow the participant's plan and any advice from their dietitian or health team. Duration: 60 minutes.
50 minManaging Psychosocial Risks at Work
Psychological harm is as real as physical injury, and care work carries risks such as aggression, exposure to trauma, working alone, heavy workloads and unpredictable rosters. This course shows team leaders and managers how to manage psychosocial hazards in the same structured way as any other WHS risk. You will learn the hazards named in Safe Work Australia's model Code of Practice on managing psychosocial hazards at work, how to identify, assess, control and review the risks together with your team, why changes to the way work is designed come before individual supports, and how to respond to reports and support staff, including through our Employee Assistance Program. Victoria has its own psychological health regulations. Two case studies show the process in action. Duration: 50 minutes.
55 minManaging Staff Performance Fairly
When a worker is not performing well, the people we support feel it first. This course helps team leaders and managers respond early, fairly and consistently. You will learn how to find the real cause of underperformance, from unclear expectations and skills gaps to rostering problems, personal pressures and motivation. It covers holding a first informal conversation, coaching, setting clear expectations and using a performance improvement plan. It explains procedural fairness and good record keeping including the basics of unfair dismissal protection under the Fair Work Act, and when to involve HR. Finally, it shows how to recognise when a performance issue is really a conduct or safeguarding matter that must be reported under the NDIS Code of Conduct or the Code of Conduct for Aged Care. Includes two case studies. General information only, not legal advice. Duration: 55 minutes.
50 minManual Handling in Aged Care
Helping older people move, stand, turn and transfer is some of the most physical work in aged care, and it carries real risk for both the worker and the person. This course explains what makes a manual task hazardous under work health and safety law and the Safe Work Australia model code of practice, how we assess and control those risks, and how to carry out transfers and repositioning safely with hoists and slide sheets. It also covers falls, our no lift approach and how to report hazards and injuries. The course builds knowledge only: you must also be trained and assessed as competent on the specific equipment and for the specific person, and always follow the person's care plan and mobility assessment. Duration: 50 minutes.
45 minManual Handling
Moving people and objects is part of almost every shift in disability and aged care support, and musculoskeletal injuries such as back, neck and shoulder strains are among the most common injuries in our sector. This course explains what makes a manual task hazardous under work health and safety law, how to assess and control the risks, and how to move safely using good posture and the right equipment. You will learn the principles of safe transfers, how to use slide sheets, transfer aids and hoists, and how to report hazards and injuries early. The course builds knowledge only. You must also be trained and assessed as competent on the equipment and transfers set out in each participant's plan. Duration: 45 minutes.
50 minMental Health Awareness and Support
Mental health affects everyone, including the participants, older people and colleagues we work with every day. This course explains the difference between mental health and mental illness, introduces common conditions such as anxiety, depression and psychosis, and shows how to recognise when someone may be struggling. You will learn a simple way to start a supportive conversation, how to respond when someone is in crisis, and where to find help, including 000, Lifeline on 13 11 14, Beyond Blue and 13YARN. The course also covers looking after your own mental health and your colleagues. Case studies from aged care and disability support bring it together. It builds knowledge only: always follow each participant's plan and our policies. Duration: 50 minutes.
50 minNavigating the New Aged Care Act and Quality Standards
The Aged Care Act 2024 commenced on 1 November 2025 and changed the way aged care works in Australia. It puts the rights of older people at the centre. This course explains the rights based approach, the Statement of Rights and the Statement of Principles, and the seven strengthened Aged Care Quality Standards. It also covers registered supporters, the Support at Home program, the new Complaints Commissioner and the whistleblower protections for workers, older people and families. Most importantly, it explains what these changes mean for you on every shift, in residential care and in people's own homes. Three case studies show the Act in action. Duration: 50 minutes.
50 minYour First Months as a New Team Leader
Stepping into your first leadership role is exciting and often unsettling, especially when you are now leading people who were your peers last week. This course helps new team leaders in our disability and aged care services through the first few months. You will learn how to move from doing the work to leading it, why listening should come before change, and how to get to know your team, participants and our obligations. It covers building trust, fair boundaries with former peers, and the key relationships that help you succeed. Two case studies follow a new leader challenged by a former peer and a new leader taking over the roster. Duration: 50 minutes.
50 minOral Health and Mouth Care
A healthy mouth lets people eat, speak, smile and stay comfortable, and poor oral health is linked to pain, weight loss and chest infections such as aspiration pneumonia. This course explains why mouth care matters for the older people and people with disability we support, and how to check the mouth and spot problems. It covers daily care of teeth, gums and tongue, cleaning and storing dentures, and easing dry mouth. It also looks at supporting people who resist mouth care or who have swallowing or positioning needs, and how to help people get dental care. The course builds knowledge only: always follow the person's support plan and any mealtime management or speech pathology advice. Two case studies cover safe mouth care with swallowing difficulties and supporting a dental visit. Duration: 50 minutes.
50 minPersonal Care With Dignity and Respect
Personal care such as showering, dressing, grooming and toileting is some of the most intimate support we provide, and it must always be done with the person, not to them. This course explains how to seek consent and offer choice every time, protect privacy and respect gender and cultural preferences. It covers showering and bathing safely, including hot water safety, dressing and grooming the way the person likes, and promoting independence through active support. You will also learn to use equipment safely in line with manual handling plans, check skin and notice changes, and recognise that personal care is a time when abuse can occur, so you know how to report concerns. Two case studies bring it all together. Duration: 50 minutes.
50 minPrivacy and Confidentiality
Every day we are trusted with deeply personal information about the people we support: their health, their homes, their families and their finances. This course explains what privacy and confidentiality mean in disability and aged care support, the laws that protect personal information, including the Privacy Act 1988 and the Australian Privacy Principles, and how the NDIS Code of Conduct and our privacy policy apply to your work. You will learn how to collect, store, share and dispose of information safely, how to handle requests from family and other services, and what to do if information is lost or shared by mistake. Case studies about a lost work phone and a worried sister show these skills in action. Duration: 50 minutes.
50 minResponding to Aggressive and Agitated Behaviours
Agitation and aggression are usually a sign that a person is distressed, unwell or trying to tell us something. This course helps you understand what sits behind these behaviours, spot the common triggers and early warning signs, and respond calmly using de escalation techniques and the person's behaviour support plan. You will learn how to keep yourself and others safe, when to step away and call for help, and why restrictive practices must never be used unless they are authorised in a plan. We finish with what to do after an incident, including first aid, debriefing, incident reporting and looking after your own wellbeing. Two case studies, in aged care and in the community, bring it all together. Duration: 50 minutes.
45 minSafe Workplaces (WHS)
Our workplaces are participants' homes, cars, day programs and the wider community, and each one brings its own risks. This course explains how work health and safety law applies to disability and aged care support, including the duties of a person conducting a business or undertaking and the duties of every worker. You will learn how to identify hazards and use the hierarchy of controls, recognise physical and psychosocial risks in homes and the community, stay safe when working alone or driving, and report hazards, incidents and near misses. The course reflects the model Work Health and Safety laws, Victoria's Occupational Health and Safety Act and our WHS policy. Duration: 45 minutes.
55 minStaff Mental Health and Wellbeing
Support work is meaningful, and it can also be demanding. This course helps you look after your own mental health so you can keep doing work you care about. You will learn how stress shows up in your body and behaviour, how vicarious trauma and burnout develop, and what reduces the risk. We cover professional boundaries, practical self care and peer support, and the psychosocial hazards that employers must manage under work health and safety laws. Finally, we explain how to use our Employee Assistance Program, how to raise a concern, and where to get urgent help at any hour. Duration: 55 minutes.
45 minSupported Decision Making
Every adult has the right to make decisions about their own life, and some people need support to do that. This course explains what supported decision making is and why it matters in disability and aged care. You will learn the core principles, including the presumption of capacity and the right to take risks, practical strategies for helping a person understand options and express what they want, the difference between supported and substitute decisions, and how to record decisions and the support you gave. It draws on the NDIA's Supported Decision Making Policy, Article 12 of the United Nations Convention on the Rights of Persons with Disabilities and the registered supporter role under the Aged Care Act 2024. Duration: 45 minutes.
45 minUnderstanding Bipolar Disorder
Bipolar disorder is a mental health condition where a person experiences episodes of depression and episodes of unusually high or irritable mood, called mania or hypomania, with periods of stable mood in between. It is not the same as ordinary mood swings, and with the right treatment and support many people manage it well and live full lives. This course explains what bipolar disorder is, how it can affect daily life, how you can support a person respectfully using their wellness plan, the language we use, the early warning signs and when to escalate, and why support workers never diagnose or treat. Three case studies show how to act early, support low mood and keep everyone safe. Duration: 45 minutes.
45 minUnderstanding Borderline Personality Disorder
Borderline personality disorder, often shortened to BPD, is a mental health condition that affects how a person manages emotions, relationships and their sense of self. It is widely misunderstood and heavily stigmatised, yet with the right treatment and support many people see their symptoms ease a great deal over time. This course explains what BPD is, how it can shape daily life, how you can support a person respectfully and consistently, the recovery oriented language we use, the warning signs that need escalating, and why support workers never diagnose or treat. Three case studies show how to validate distress, keep boundaries consistent across the team and respond to self harm. Duration: 45 minutes.
45 minUnderstanding Brief Psychotic Disorder
Brief psychotic disorder is a mental health condition where a person suddenly experiences symptoms of psychosis, such as hallucinations or unusual beliefs, for a short time, and then returns to how they were before. It can be very frightening for the person and those around them, and any new psychosis needs urgent medical assessment because it can have many causes. This course explains what brief psychotic disorder is, how it can affect daily life, how to support a person calmly and respectfully, the language we use, when and how to escalate, and why support workers never diagnose or treat. Three case studies cover sudden psychosis, delirium in an older person and supporting recovery. Duration: 45 minutes.
45 minUnderstanding Depression
Depression is one of the most common mental health conditions in Australia, and it is far more than feeling sad for a day or two. It affects how a person feels, thinks and functions, and it can make everyday tasks feel impossible. This course explains what depression is, how it can affect daily life, how you can support a person respectfully and with hope, the recovery oriented language we use, the warning signs of suicide risk and when to escalate, and why support workers never diagnose or treat. Three case studies from aged care and disability support show how to notice change, support small steps and respond safely when someone talks about suicide. Duration: 45 minutes.
45 minUnderstanding Generalised Anxiety Disorder
Everyone worries sometimes, but for people living with generalised anxiety disorder, worry is constant, hard to control and spreads across many parts of life. It can be exhausting and can affect sleep, concentration, health and relationships. This course explains what generalised anxiety disorder is, how it can affect daily life, how you can support a person respectfully and in line with their plan, the recovery oriented language we use, the warning signs that need escalating, and why support workers never diagnose or treat. Three case studies from disability and aged care support show how to manage change, avoid false reassurance, respect privacy and escalate when anxiety is getting worse. Duration: 45 minutes.
45 minUnderstanding Obsessive Compulsive Disorder
Obsessive compulsive disorder, or OCD, is often joked about as being very tidy, but the reality is very different. People living with OCD experience unwanted, distressing thoughts and feel driven to repeat actions or mental rituals to ease the distress, which can take up hours of their day. This course explains what OCD is, how it can affect daily life, how you can support a person respectfully without adding to the cycle, the recovery oriented language we use, the warning signs that need escalating, and why support workers never diagnose or treat. Three case studies show how to stay patient, respond consistently to reassurance seeking and escalate concerns. Duration: 45 minutes.
45 minUnderstanding Panic Attacks
A panic attack is a sudden rush of intense fear with strong physical symptoms, such as a pounding heart, breathlessness and dizziness. Panic attacks are common, very frightening and can happen to anyone, including the people we support and our own colleagues. This course explains what a panic attack is, how panic attacks can affect daily life, how you can calmly and respectfully support someone during and after an attack, the language we use, when chest pain or other symptoms mean you should call for medical help, and why support workers never diagnose or treat. Three case studies show how to respond in public, why chest pain is never assumed to be panic, and when to escalate. Duration: 45 minutes.
45 minUnderstanding Panic Disorder
Panic disorder is an anxiety condition where a person has repeated, unexpected panic attacks and lives with ongoing fear of the next one. That fear can lead people to avoid places, travel and activities, and over time their world can become very small. This course explains what panic disorder is and how it differs from having an occasional panic attack, how it can affect daily life, how you can support a person respectfully in line with their treatment plan, the language we use, the warning signs that need escalating, and why support workers never diagnose or treat. Three case studies show how to avoid pressure and rescue, respond to night time panic and escalate low mood. Duration: 45 minutes.
40 minUnderstanding Persistent Depressive Disorder
Persistent depressive disorder, once known as dysthymia, is a long lasting form of depression. The symptoms may be less intense than in a major depressive episode, but they continue for years, so the person and those around them may come to see low mood as simply part of who they are. This course explains what the condition is, how it can affect daily life, how you can support a person respectfully and with hope, the language we use, the warning signs that need escalating, and why support workers never diagnose or treat. Case studies show how to support small goals through setbacks and how to respond when you notice a worrying change. Duration: 40 minutes.
40 minUnderstanding Post Traumatic Stress Disorder (PTSD)
Post traumatic stress disorder, or PTSD, can develop after a person lives through or witnesses a frightening or life threatening event. Many of the people we support have experienced trauma, and everyday supports such as personal care, raised voices or a closed door can bring back intense fear. This course explains what PTSD is, how it can affect daily life, how you can provide trauma informed support, the language we use, what to do if someone discloses abuse, the warning signs that need escalating, and why support workers never diagnose or treat. Case studies show safe personal care, responding during a hard anniversary and looking after yourself. Duration: 40 minutes.
40 minUnderstanding Schizoaffective Disorder
Schizoaffective disorder is a mental health condition where a person experiences symptoms of psychosis together with significant mood episodes, such as depression or mania. Because it combines features of two groups of conditions, it can be confusing for workers, families and the person themselves. This course explains what schizoaffective disorder is, how it can affect daily life, how you can support a person respectfully and in a recovery oriented way, the language we use, the warning signs of relapse and crisis, and when to escalate. Case studies show how to follow a wellness plan and support a person's goals while respecting privacy. Support workers never diagnose or treat. Duration: 40 minutes.
40 minUnderstanding Schizophrenia
Schizophrenia is a mental health condition that affects how a person thinks, perceives the world and connects with others. It is one of the most misunderstood conditions in the community, surrounded by myths about split personalities and violence. This course explains what schizophrenia is and how its symptoms can affect daily life, how you can support a person respectfully in their recovery, the language we use, the early warning signs of relapse and crisis, and when and how to escalate. Case studies cover coming home from hospital and responding to stigma while protecting privacy. Support workers never diagnose, treat or change medication. Duration: 40 minutes.
40 minUnderstanding Social Anxiety
Social anxiety is much more than shyness. For people living with social anxiety disorder, everyday situations such as making a phone call, eating in front of others or meeting someone new can bring intense fear of being judged or embarrassed. This course explains what social anxiety is, how it can affect daily life, how you can support a person respectfully and at their own pace, the language we use, the warning signs that need escalating, and why support workers never diagnose or treat. Case studies show how to support a person's own goals when things do not go to plan, and how to introduce new workers with care. Duration: 40 minutes.
45 minUrinary Catheter Support
A urinary catheter is a thin, flexible tube that drains urine from the bladder. Many people we support use one because of spinal cord injury, neurological conditions, prostate problems or difficulty emptying the bladder. This course explains the types of catheter, how the drainage system works, and how to support a person with daily catheter care: hand hygiene, positioning and emptying drainage bags, connecting night bags, securing tubing and caring for the skin. It covers how to recognise infection, blockage and autonomic dysreflexia, and how to protect dignity and record accurately. The course builds knowledge only. Duration: 45 minutes.
50 minSafety Leadership and Officer Duties
Leaders shape whether our workers go home safe. This course explains the work health and safety duties that sit with our organisation, with officers and with every worker, including the right to stop unsafe work and the six elements of officer due diligence under the model Work Health and Safety laws. You will learn how to consult genuinely with workers and health and safety representatives, check that controls actually work, and build safety culture. We also cover following up incidents without blame, supporting return to work and using safety data. Two case studies follow a control that only existed on paper and a back injury with a flat hoist battery. Victoria has its own similar laws. Duration: 50 minutes.
45 minWorker Screening for Managers and HR
Worker screening is one of the most important preventative safeguards in disability and aged care, and a condition of our NDIS registration. This course helps managers and human resources staff get it right. It explains what a risk assessed role is and when an NDIS Worker Screening Check clearance is needed, the role of state and territory worker screening units and the national NDIS Worker Screening Database, and the records a registered provider must keep. It covers what to do when a worker is excluded, suspended or under an interim bar, the rules for working on application and other exceptions, and the current screening requirements for aged care workers. Two case studies show these steps in practice. Duration: 45 minutes.
Every course. One yearly price.
- All 144 courses and 118+ hours of training
- Every new course we release during your year
- Quizzes, final assessments and certificates
Or buy single courses from $45
Frequently asked questions
How many aged care training courses are there?
There are 58 courses in this collection, around 47 hours of learning in total. Each one is narrated and interactive, with real workplace scenarios, a quiz after every module and a final assessment.
How much do the courses cost?
Single courses are $45 to $55 including GST and are yours to keep. All Access unlocks every course in the Academy, including this collection, for $260 a year.
Do I get a certificate?
Yes. Pass the final assessment with 80% or more and your certificate is issued straight away, with a unique ID that employers and auditors can verify online.
Can I train my whole team?
Yes. Contact Provider Compliance on 1800 299 452 or info@providercompliance.com.au for team access and bulk pricing.